Privacy Policy

This policy explains what information I collect, how I use it, and your rights under Canadian privacy law (PIPEDA federally and BC PIPA provincially).

Information I Collect

I collect contact information you submit through forms on this site, including your name, email, phone number, address, and the content of your message. When you request the Buyer's Guide, I collect your name and email, and your phone number if you provide it. I also collect anonymous browsing data through standard analytics, including device information and how you navigate the site.

How I Use Your Information

I use your information to respond to your inquiry directly, send you the Buyer's Guide, follow up about your home search or sale, and improve the website experience. I do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Tools

This website uses standard analytics tools and an email service provider to deliver the Buyer's Guide. These third parties have their own privacy policies and may store information on secure servers in Canada or the United States.

Data Retention

I keep your information only as long as necessary to respond to your inquiry or maintain the relationship. You can request deletion at any time.

This website uses cookies to remember preferences and measure site performance. You can disable cookies in your browser settings, though some features may not work as well.

Your Rights

Under Canadian privacy law, you have the right to access the personal information I hold about you, correct inaccurate information, request deletion of your data, and withdraw consent for marketing communications at any time.

Email Subscriptions

If you receive emails from me about real estate, you can unsubscribe at any time using the link in any email. Withdrawing email consent does not affect any business relationship we already have.

Security

I take reasonable steps to protect your information, but no system is one hundred percent secure. If a breach occurs, I will notify affected individuals as required by law.

Changes to This Policy

This policy may be updated from time to time. The current version is posted at this URL with a "last updated" date.

Contact

For privacy questions, requests, or complaints, email rtorres@sutton.com. You can also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or the BC Office of the Information and Privacy Commissioner at oipc.bc.ca.